“We specialise in assisting hospitality businesses to improve products, customer service, reputation, sales and profitability.”

 

Business and Strategic Planning

A major part of any plan is setting objectives and targets. These targets and objectives must be clearly defined, for example outlining how goals are to be achieved, utilising available and possibly new resources – for at least one year in advance.

The Service

I conduct an in-depth service performance appraisal of your operation, identify strengths and weaknesses and highlight opportunities.

Improve your revenues and profit

We will increase your customer numbers and revenues through a custom-built marketing plan, staff training and product development.

Working together we will improve your profits, by analysing and adjusting costs and operational procedures to maximise efficiency.

The Results

Our customers spend an average of £6000 per year on our service and have seen returns of over £50,000 in increased net sales and £13,000 in cost savings.

 REVIEWS

Our Clients

MR AND MRS P

Holiday Park

“…..increased sales by 135% on last year and raised G.P. from 61% to 69%

MR S

Country House

Bed and Breakfast

“ ….our room occupancy is up from 47% to 89% and our

average room rate is up by 35% to £84 per night.”

MR B

Independent Café

“We increased sales by £900 a week….”  “….our GP is up from 53% to 67%  with costs down 11%.”

MR AND MRS D

Independent Restaurant

“…sales are now up 22% on last year and our costs are down £350 per week”